Looking for help?
Find answers to your questions
- How can I be alerted on new products for dropshipping?
- I noticed a pricing discrepancy on my imported product. What should I do?
- How do I view the profit margin of a product in my Shopify store?
- How do I keep inventory count of your products on my Shopify store?
- How can I re-import products to my Shopify store?
- Can I create my own product(s), and have it fulfilled on the Dropship Beauty app after?
- Can I change the name of a product before they ship to the customer?
- How do I delete products from my store?
- How to import products to your store
- Can I add more items to an order after it has been placed on Shopify?
- Can I change the shipping address of an order BEFORE I process it on the app?
- Does Dropship Beauty ship outside of the USA?
- Shopify Shipping Settings
- How do my orders ship if I don’t have custom branding?
- How much am I paying for shipping and what should I charge my customer?
- How does the tracking number get sent to my customer?
- What address does the Shipping Label show to my customer?
- My customer said they received the wrong item or something was missing.
- How do you physically ship my orders?
- I received a tracking number but it was not scanned until the next day.
- Do my customers have to sign for packages?
- My Tracking number has not updated. What’s going on?
- What days does Dropship Beauty ship orders?
- How long do orders take to ship?
- If I don’t have custom branding yet, how are the products shipped then?
- What happens if I cancel my plan and you have my custom branding items?
- How are my custom branding items stored?
- Can I send you my own custom branding items?
- How do I order custom branding items from you?
- What is a Custom Branding Number?
- What is Custom Branding?
- Can I add more items to an order after it has been placed on Shopify?
- I’m trying to process an order, but it keeps giving me an “unknown error”. What should I do?
- Can I change the shipping address of an order BEFORE I process it on the app?
- How to cancel pending orders on the Dropship Beauty App
- How do I manually create my own order?
- I have 10 orders to process! Do I have to process them individually?
- How do I process my orders?
- Can I reset the prices for my existing imported products?
- Product Pricing Updates and How They Affect Your Store
- How do the Round Prices tool affect the prices?
- What is the “Compare At Price” in the price multiplier?
- How are the prices calculated with the multiplier tool?
- What is the Price Multiplier setting?
- The expert setup is complete, where can I find the imported products in my store?
- Does the expert setup include website development?
- I don’t have a Shopify account. How can I purchase the service?
- I already have a Shopify account. How can I purchase the expert setup service?
- What is the expert setup?
I’m trying to process an order, but it keeps giving me an “unknown error”. What should I do?
If you are having problems trying to fulfill an order on our app, make sure that you completely understand the process first.
Click here for further assistance on the steps.
If you followed all the steps but you are still receiving an “unknown error“, please send us an email through support@dropshipbeauty.app with a screenshot of the order that you having issues with.
Once we receive your email, we will forward the issue to our developer.
The developer will then take a look at your account to see what the possible technical issues are. After the developer gives us an update on the matter, we will message you back as soon as possible with the required solution.
You are more than welcome to ask any questions or concerns in between while we try to solve the issue.
Updated on 12 Aug 2024
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