How to Offer Excellent Customer Service in a Dropshipping Business

Want to build a hair extension dropshipping business that the whole world cannot help but fall in love with?

Thought you might! The good news is that you’ve landed in exactly the right spot when you want to be able to build your business on the most important foundation of all: customer service. 

Your customers come to you when they want to treat themselves to something a little extra special, and it’s your job to make sure they get it. 💪🏿

A store with the best cosmetics in the world simply won’t get off the starting line if it has lousy customer service that’s slow and stressful for the customers.

To make sure you never fall into that trap, all you have to do is keep reading. 

Deliver Great Customer Service with Your Copy

Customer service begins the moment your next wave of would-be buyers see your social media ads and make their way into your store.

Your copy is what catches their eye and shows them what you have to offer alongside those irresistible images. 

Clean, concise, charming copy is what will make the difference when you want to be able to set the tone in just the right way. 

The more you look at your ads and your storefront, the more you’re going to learn about your customers’ journey.

What do they want to read? How do they want you to talk to them? Are you meeting their needs? Customer service starts with a great copy! 

Only Sell Quality Products with Your Dropshipping Business

When sisters come to your store, they want to be able to treat themselves to something that’s about so much more than simple value for money.

Quality is what makes all the difference when you want to show them the new must-have mink lashes, and it’s our job to take care of that side of things. 

By partnering with a trusted supplier that will only ever connect you with the best and brightest options out there, you really can sleep easy, just what you want to hear when you’re looking to create a business that is built on a bedrock of unbeatable quality. 

Handle Dropshipping Pre-Purchase Inquiries Like a Pro

Customers start off a little unsure about what they’re looking at sometimes, and there’s just no getting away from that.

While you might want them to jump straight to buying while you’re sleeping, running a hair business simply isn’t like that. It’s how you field those initial inquiries and queries that will make a difference to your business. 

If a customer asks you to clarify a size or to explain a color, make sure you speak to them as you would if they were right there in person.

You want to be able to build a relationship with everyone who connects so that you can continually grow and expand your customer base. 

Offer Customer Service Recommendations to Browsers

Everyone wants to look and feel their best, and you’re the one who owns the hair store that makes it happen!

Celebrate this fact with custom recommendations based on past purchases, and you’ll be able to sell more by doing what you do best.

Ideal when you want to be able to set the tone for a business that constantly grows without ever feeling like it is pushing too hard to make a sale. 

Be Transparent with Your Hair Extension Pricing

An annoying customer will tell far more people about their experience than a happy customer: bad news always travels further and faster.

The key point here is that you need to make sure your pricing is crystal clear and on point so that no one can reasonably question it or mistake what’s on offer.

Transparent pricing shows that you’re on the side of the customer, and that’s what great customer service is really all about. 

Focus on Post-Purchase Support to Solve Issues

Customers love it when you follow up with them after they’ve bought from you because it shows that you care about more than simply taking their money. 

The beauty of a message that feels like it has been written specially for that particular customer is that they’re going to remember it.

Once that happens, you can be assured of repeat business and referrals coming your way sooner rather than later.

More good news when you’re looking to drive store growth by offering service with a smile! 

Always Ask for Customer Service Feedback

A major part of the post-purchase period is to check back and ask happy customers if they can spare a minute or two to leave a review on your store.

Let them know that you value them and offer something for doing it, and you will find that your mountain of 5-star reviews grows so much faster. 

Over the years, we’ve seen hair extension businesses offer entries into competitions and exclusive access to online hairstyle tutorials to drive engagement.

Find something that you’re happy to give away for nothing, and you’ll soon be covering the costs with ease. 

Solve Customer Issues Quickly and Efficiently

Last but not least, we must face the fact that every store will have a small number of customer issues. 

Whether you’re a startup or Amazon, you cannot please everyone the first time, every time.

But what you can do is put things right quickly and efficiently at the first time of asking. 

Your job is to make sure that every customer feels heard and valued by taking care of anything that has annoyed or worried them.

Do it all with a smile, and you never know. You might just turn an unhappy customer into a loyal customer for many years to come.

Invest in Your Hair Business Customer Service

Customer service is something that can make or break your dropshipping business, and with good reason.

No one can reasonably expect their fellow sisters to part with their hard-earned money unless they are getting something exceptional in return. 

Your job now is to make it happen without delay. ⏳

Put yourself inside the minds of your customers, and we know you can make it happen.

You’ve got this! 

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